All-in-one work order ticket and corrective action tracking software
OrangeQC tickets keep your team in sync from start to finish on work orders, inspection deficiencies, customer complaints, and project work
Address, manage, and resolve issues faster
No more stacks of paper tickets and one-off work orders—OrangeQC’s service ticket app keeps everything organized at your fingertips. Loop the right people in on issues and tasks. See all the work on your team’s plate at a glance. Assign tickets so everyone knows who’s responsible for what.
Add photos and notes to tickets to clarify what needs to be done and who’s responsible. Automatic email alerts and push notifications keep everyone on the same page.
Use tickets on the OrangeQC mobile app, by email, through the web app, or even via scannable QR codes. Employees in the field and at the office can all access the tickets for their areas, so nothing gets lost in one person’s inbox. If you’d like, you can also grant full or partial access to your client or organization.
Tickets create a built-in audit trail, letting you see an issue from opening to resolution with timestamps and resolution times. Users can attach before-and-after photos and videos or leave notes on progress.
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Ticket inbox keeps everything in one spot
Your ticket inbox keeps issues, complaints, and corrective actions in one place. No more voicemails, text messages, stacks of paper, or random emails. Now your team has a single list of work tickets, all updated in real-time.
- Close the loop on your process by automatically generating tickets when inspections are deficient or require a corrective action.
- Assign tickets to the right person so everyone knows who’s responsible for what.
- Leave a digital ‘paper trail’ so you can see who’s resolving issues and how long it takes to fix problems.
How it’s better: Customer complaints, voicemails, and paper work order forms are easy to lose, hard to track, and impossible to share with all the right people. Our janitorial work order software keeps everything in one spot, so everyone can check on issues in real-time.


Communicate better with photos and alerts
Get to the heart of the issue with photos, annotations, GPS tags, and notes that clarify what the issue is—and provide proof of resolution. Real-time alerts and automatically updated communication keeps everyone in the loop, whether they’re in the office or out in the field.
- Photos with an annotation option help to pinpoint issues.
- GPS tagging makes it easier to find problems in a large space.
- Automatic alerts keep the right people up-to-date.
- Integration with email allows for ease of use.
Flexible communication options
Whether your team members work on the app, on the web, or via email, they can view and create work order tickets. With our corrective action tracking software, you can:
- Access your ticket inbox via mobile and computer browser to see actionable items.
- Work on to-do lists of corrective actions, which can be assigned to people or teams, right inside the ticket.
- Give clients or staff ticket-only access to the mobile app to create new tickets or check on progress.
- Create a dedicated, branded email address that automatically creates tickets from an email.
- Set up a QR code for clients or guests to report issues.
- Set certain tickets to ‘private’ to keep them in-house.
How it’s better: No more losing track of issues because the person who got emailed, texted, or called is out of the office. With our facilities ticketing system, everyone who needs to can create and access tickets.


Automated reporting from ticket opening to resolution
See your team’s status at a glance with instant insight into metrics, such as how many tickets are open, average response and resolution times, and the number of tickets by category.
- Automatic tracking reveals trends in team performance.
- Ticket status changes help everyone see what’s in progress and what needs attention.
- To-do lists within tickets track multi-step corrections to completion.
- Assign tickets to teams or individuals to clarify responsibility.
More easy-to-use features
The real power of OrangeQC? Simplicity.


Use cases
How digital work orders sped up resolution times at Fayetteville State University (FSU).

When FSU switched to using digital work orders and tickets through OrangeQC, Director of Facilities Operations and Maintenance Tai Davis noticed a trend.
“We were able to close them out faster—and the completion rate was better because it’s so easy to use,” he said.
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