What is Skytrax and How Do Aviation Teams Prepare for Audits?

Skytrax audits are a familiar concern for those who work in the aviation and airline industry. During the COVID-19 pandemic, many travelers have relied even more heavily on the ratings and insights the service offers to distinguish which airports and airlines will be safest. What is Skytrax, how does auditing work, and how can teams most effectively prepare for a visit from a Skytrax inspector? We’re going to dive into these questions. What is Skytrax? Read more…

How the Port Authority’s Service Delivery Unit Manages Customer Experience at World-Class Airports

Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City.  So how can airports make the traveling experience a positive one? When ongoing construction was causing woes for travelers at LaGuardia airport, the Port Authority of New York and New Jersey created the Service Delivery Unit to Read more…

What are Customer Experience (CX) Inspections?

Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, we’re taking a deep dive into these customer-focused inspections to explore how they work, how to use them effectively, and how to act on the Read more…

Decorative image of fireworks

2021 Milestones and What’s Ahead for OrangeQC in 2022

Great app development always comes back to the importance of thoughtful, useful, and intuitive updates. From marquee new features to regular maintenance, that behind-the-scenes work is crucial to keeping our janitorial inspection tools running smoothly. Over the past few months, we’ve reflected on how to choose a good software vendor partner, as well as our own philosophy on software and app development. The new year gives us a chance to consider how we deliver on Read more…

How Janitorial Teams Can Sharpen Communication About Deficiencies

Upholding the terms of your contract or service-level agreement (SLA) is crucial to your team’s success. One thing that makes it much easier? The right communication. Every stakeholder on your team should be involved in addressing and correcting deficiencies before your client notices. Inspection software and apps ensure that every inspection score, open ticket, and report is available for review in one place. That centrality creates a strong line of communication between managers and their Read more…

Matt Gornick, founder of OrangeQC, talks with Judy Gillies, president of The Surge Group

How We Answer These 6 Common Questions for Software Vendors

We recently wrote about questions facilities teams should ask when choosing a software vendor. These questions are helpful when looking at any kind of vendor, whether that’s time-tracking software, a bidding app, or all-in-one janitorial tools. To demonstrate what we mean, we’re going to dive deep into our own software and take a look at how we’d answer those same questions here at OrangeQC. We hope this gives you a good picture of how to Read more…

Questions to Ask When Choosing a Software Vendor

The technology your team uses has a huge impact on the day-to-day work experience. After all, there’s nothing more frustrating than a broken tool — and that’s just as true for a janitorial app as it is for an electrostatic sprayer. Thoughtful selection during the software shopping process can save your whole team time, frustration, and money later. These questions will help guide your search towards a high-quality software that fits your team’s needs. Is Read more…

Photo of a building at the University of Chicago by Alisa Anton on Unsplash

APPA Survey Reveals How Educational Facilities Teams are Preparing for Fall 2021

As summer winds on, higher education is preparing for a fall like none other: the first time most colleges and universities plan to resume full in-person learning. According to a recent APPA survey, 100% of respondents plan on returning to either a fully reopened campus or hybrid, partially-open model for the fall. This means that after a year and a half of constantly changing plans and emerging (and sometimes conflicting) guidance, many facilities teams are Read more…

Zoom presentation screen showing slideshow and four speakers, including Matt Gornick

What We Shared About Industry Trends at SourceAmerica 2021

The SourceAmerica Virtual National Conference was an amazing meeting of the minds for leadership within non-profit agencies. Our CEO, Matt Gornick, was honored to be invited as a panel speaker for a session on industry trends and challenges. Moderator Paul Koepfinger introduced Matt as “a tech geek who got custodial smart” — and he got to live up to that description by sharing how technology helps custodial teams navigate the industry’s changing waters. During his Read more…

How to Define Deficiencies on Your Janitorial Inspections

To put it simply, a deficiency on a janitorial inspection is when a line item falls below an acceptable level. The question is, how can you determine what that level should be?     Your business or organization’s definition of a “deficiency” level will depend on a variety of factors, including: Industry standards, such as APPA’s five custodial service levels within the educational facilities industry Your client’s expectations, which may be outlined in your contract or service-level Read more…