Sparkler image by Tessa Rampersad

The Latest on What’s New (and What’s Next) from OrangeQC

As 2022 winds down, we’re celebrating a great year for OrangeQC. We’ve rolled out some new features we’re really proud of and gotten to hear from teams using the technology in incredible ways. We’re finishing the year strong with improvements to give teams more power and control over how they use OrangeQC. Improved Ticket Automations Ticket automations can now triage new inbound ticket emails by automatically assigning the emails to the right location. The system Read more…

Where to Start with Janitorial Inspection Forms? Check Out the OrangeQC Template Library

We recently introduced a new feature for our software: a Template Library with pre-loaded inspection forms from APPA and ISSA. This resource puts industry standards sourced from the most reputable organizations in janitorial and facilities management at your fingertips. We’ve heard great feedback from our teams so far! Why are janitorial inspection templates valuable? One of the most common questions we get from new OrangeQC customers is: Where should I start with janitorial inspections? These Read more…

What is Skytrax and How Do Aviation Teams Prepare for Audits?

Skytrax audits are a familiar concern for those who work in the aviation and airline industry. During the COVID-19 pandemic, many travelers have relied even more heavily on the ratings and insights the service offers to distinguish which airports and airlines will be safest. What is Skytrax, how does auditing work, and how can teams most effectively prepare for a visit from a Skytrax inspector? We’re going to dive into these questions. What is Skytrax? Read more…

How the Port Authority’s Service Delivery Unit Manages Customer Experience at World-Class Airports

Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City.  So how can airports make the traveling experience a positive one? When ongoing construction was causing woes for travelers at LaGuardia airport, the Port Authority of New York and New Jersey created the Service Delivery Unit to Read more…

What are Customer Experience (CX) Inspections?

Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, we’re taking a deep dive into these customer-focused inspections to explore how they work, how to use them effectively, and how to act on the Read more…

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2021 Milestones and What’s Ahead for OrangeQC in 2022

Great app development always comes back to the importance of thoughtful, useful, and intuitive updates. From marquee new features to regular maintenance, that behind-the-scenes work is crucial to keeping our janitorial inspection tools running smoothly. Over the past few months, we’ve reflected on how to choose a good software vendor partner, as well as our own philosophy on software and app development. The new year gives us a chance to consider how we deliver on Read more…

How Janitorial Teams Can Sharpen Communication About Deficiencies

Upholding the terms of your contract or service-level agreement (SLA) is crucial to your team’s success. One thing that makes it much easier? The right communication. Every stakeholder on your team should be involved in addressing and correcting deficiencies before your client notices. Inspection software and apps ensure that every inspection score, open ticket, and report is available for review in one place. That centrality creates a strong line of communication between managers and their Read more…

Matt Gornick, founder of OrangeQC, talks with Judy Gillies, president of The Surge Group

How We Answer These 6 Common Questions for Software Vendors

We recently wrote about questions facilities teams should ask when choosing a software vendor. These questions are helpful when looking at any kind of vendor, whether that’s time-tracking software, a bidding app, or all-in-one janitorial tools. To demonstrate what we mean, we’re going to dive deep into our own software and take a look at how we’d answer those same questions here at OrangeQC. We hope this gives you a good picture of how to Read more…

Questions to Ask When Choosing a Software Vendor

The technology your team uses has a huge impact on the day-to-day work experience. After all, there’s nothing more frustrating than a broken tool — and that’s just as true for a janitorial app as it is for an electrostatic sprayer. Thoughtful selection during the software shopping process can save your whole team time, frustration, and money later. These questions will help guide your search towards a high-quality software that fits your team’s needs. Is Read more…