We’ve been busy in 2017! We’ve gotten great feedback about how these improvements have helped our clients’ workflow—so in case you missed any of our new features, we decided to stop, take a breather, and celebrate what we’ve done so far.

New Inspection Features

Adding a hand-written signature to an inspection in the OrangeQC app.

Add signatures to your inspections
You can now add signatures to your inspections. You’ll see a new Signature rating in the dropdown for a line item. Click here to learn more about signatures.

Draw on photos in iOS
Now when you take a photo on our app for iOS devices, you can open the photo and add annotations directly to the photo. This helps inspectors point out the exact issue.

Add line items for numbers
Our number picker lets you add a line item for inspectors to input a number. You can customize it for temperature, ATP ratings, inventory, room numbers, and more. Using the number picker instead of a text field ensures that all your inspectors are entering in the numbers the same way, which makes it easy to compare all your data.

Administrators can edit inspections
Users with administrator access can now edit inspections to fix typos or the inspection location. Note that you can’t edit timestamps or change photos. Click here to learn more.

Attach photos from the gallery
When you are performing inspections, you can now include photos from your gallery. This makes it easy to upload a photo you took before starting the inspection.

Support Upgrades

Find help faster
When you use our website, you’ll see a blue circle in the bottom right. We’ve made it easier to reach out to us if you have any questions—we’re here to help! You can also click the button to access all our help resources.

Inspector training videos and resources
We have updated our online resources to help you get more out of OrangeQC. If you are adding new inspectors to your team, make sure to send them a link to our Inspector Training videos. You can always find our help resources at help.orangeqc.com, or by clicking on the question mark icon in the bottom right when you are logged in.

Improvements to Reports

Filter tickets by who’s assigned
You can now filter the Ticket Report by who is assigned to the ticket. This a great way to see the response time of individuals on your team, as well as for team members to check on all of their own tickets.

Generate reports for each ticket status
In the Ticket Report, you can now generate an Excel export for the number of Open, Pending, and Resolved tickets within each area.

New inspection forms report
Our new inspection forms report (available under the Reports tab) lets you compare performance on individual inspection forms. The new reporting reveals things like “top 10 areas where Entrances scored the lowest.” Metrics for the individual line items within each form make it easier to spot your lowest-performing items to target for improvement. You can also see how a particular inspection form compares against your overall performance.

Private inspections report updated
We have updated the private inspections report to match the formatting of our other reports. Be sure to check it out!

Improved inspection PDFs
Now, when you print or create PDFs of inspections, you have more options to create a custom, professional product. Add a title page, include larger photos, add page breaks, and more, all within a new and improved layout.

Mobile Ticket Access

Give staff and customers access to mobile tickets
Admins can now grant mobile app access (iOS and Android) to all users who have access to tickets. This is a great way for teams and customers to stay on top of tickets in the field. (This feature is included in the Standard package and higher.) Click here to learn more about mobile ticket access.

Website Improvements

Filter inspections easier
Inspections can now be filtered by Not Deficient, Not Flagged, and Not Private.

Automatically flag deficient inspections
Flagging inspections is a great way to automatically create tickets and close the loop on any issues found in a facility. This new setting automatically flags an inspection if the inspection contains any deficiencies. This way, nothing slips through the cracks. (And best of all, your inspectors no longer have to remember to flag inspections when they are done.) You can turn this on in your Account Settings > Features section.

Color-coded flags
The flagged inspection icon now updates based on the status of the associated ticket (red for Open, yellow for Pending, and green for Resolved).

Replying to an inspection email will flag the inspection
When you reply to an inspection email alert, it will now flag the inspection and add your reply as a comment on the new ticket. This ensures that your comment keeps the context of the inspection.

Automatically categorize flagged inspections
You can now set a default category for all flagged inspections. To change your default category, go to Account Settings, click Ticket Categories in the left-hand sidebar, and scroll to Default Categories at the bottom of the page.

Archive your old ratings
You can now archive old ratings you’re longer using. This makes it easy to consolidate which options you have as you create new inspection forms.

API Updates

OrangeQC API add-on now available
We released a new API add-on offering that makes it easier for larger accounts to integrate with OrangeQC and push inspection data via our API. If you are interested in learning more, please reach out to us at support@orangeqc.com.

New API guides
We’ve added new help guides that show how to connect the OrangeQC API to Zapier. In this guide, you’ll learn a simple use case to automatically store your inspection data in Google Spreadsheets. If you are interested in adding API access to your account, please contact us at support@orangeqc.com.

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