Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, Read more…
A process compliance inspection helps you ensure that the things you can’t see are being properly cleaned and disinfected. It helps get your entire team on the same page. Additionally, it’s a step you can take to assure your clients that you’re cleaning effectively. Why now is the time to Read more…
End-of-shift inspections are one of the most important forms janitorial, facilities, and custodial teams use. We’re going to explore what end-of-shift report is, who should perform them and why, what makes them so vital, and how to create your own form with sample questions you can use. Regular inspections are Read more…
We talk a good deal about quality control in the janitorial business, but we’ve found that many teams skip past a key step: setting goals. We’re going to dive into the why and how of setting goals for your janitorial team to improve your business. Why create janitorial quality control Read more…
Judy Gillies is the president of The Surge Group, a cleaning consulting company in Toronto. She’s a CPA who has found the jump from finance to janitorial a natural fit. “Cleaning is a lot about numbers,” she says. When businesses ignore that, they do so at their own peril. Today, Read more…
By now, you probably know that janitorial or facility inspections are the key to getting a realistic picture of how things are going at your facilities. (If this doesn’t sound familiar, be sure to check out our Definitive Guide to Creating a Janitorial Checklist.) So what are the different types Read more…
We’ve talked to so many janitorial teams who thought they were doing a great job . . . only to find out their client was actually unhappy with the cleaning quality. (In fact, that’s why some of our clients seek out OrangeQC in the first place.) On the flip side, Read more…
Want to improve your cleaning quality? Need to know how things are really going on-site — over time, without bias? Janitorial inspections are the key. First: What are janitorial quality control inspections, and why do them? At their most basic, a janitorial or facility inspection is an evaluation of the Read more…
One of the most important decisions you can make for your janitorial team is which type of rating to use on your inspection forms. It’s a simple choice, but it affects the quality of data you get from your inspections . . . and how long they take to complete. Read more…
APPA’s Custodial Service Levels can be tricky to really understand. You may have heard them referred to by many different names: “levels of cleanliness,” “levels of clean,” “custodial staffing levels,” “custodial staffing standards,” “APPA maintenance matrix,” or “appearance levels,” just to name a few. The levels are a rating system Read more…
