Skytrax audits are a familiar concern for those who work in the aviation and airline industry. During the COVID-19 pandemic, many travelers have relied even more heavily on the ratings and insights the service offers to distinguish which airports and airlines will be safest. What is Skytrax, how does auditing Read more…
Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City. So how can airports make the traveling experience a positive one? When Read more…
Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, Read more…
We recently wrote about questions facilities teams should ask when choosing a software vendor. These questions are helpful when looking at any kind of vendor, whether that’s time-tracking software, a bidding app, or all-in-one janitorial tools. To demonstrate what we mean, we’re going to dive deep into our own software Read more…
As summer winds on, higher education is preparing for a fall like none other: the first time most colleges and universities plan to resume full in-person learning. According to a recent APPA survey, 100% of respondents plan on returning to either a fully reopened campus or hybrid, partially-open model for Read more…
The SourceAmerica Virtual National Conference was an amazing meeting of the minds for leadership within non-profit agencies. Our CEO, Matt Gornick, was honored to be invited as a panel speaker for a session on industry trends and challenges. Moderator Paul Koepfinger introduced Matt as “a tech geek who got custodial Read more…
To put it simply, a deficiency on a janitorial inspection is when a line item falls below an acceptable level. The question is, how can you determine what that level should be? Your business or organization’s definition of a “deficiency” level will depend on a variety of factors, including: Industry Read more…
Healthcare facilities have long practiced the art of the high-touch surface audit because any lapse in their cleaning regimen can have devastating consequences. During the COVID-19 pandemic, that thinking has expanded to all industries. Schools, office buildings, retail buildings, and more are all using these audits to ensure that frequently touched Read more…
This past year certainly threw a learning curve at professionals within the janitorial and facilities industries. We saw our teams work so hard to keep up with an ever-changing situation (rising to its Dixie Cup moment, if you will). Even as we move into 2021, with some of the same Read more…
Return-to-work plans lay out the procedures and policies you’ve put in place to make sure your employees can return to work during the COVID-19 pandemic with as much safety as possible. Cleaning teams need two kinds of return-to-work plans in place: one for their client or organization, the other for Read more…
