One inspector goes through an office and rates the carpets as a 3. Another comes through and gives them a 4. That might not seem like a big problem — but it is. It means you can’t trust that your data is telling the truth about your quality. Quality control Read more…
We talk a good deal about quality control in the janitorial business, but we’ve found that many teams skip past a key step: setting goals. We’re going to dive into the why and how of setting goals for your janitorial team to improve your business. Why create janitorial quality control Read more…
By now, you probably know that janitorial or facility inspections are the key to getting a realistic picture of how things are going at your facilities. (If this doesn’t sound familiar, be sure to check out our Definitive Guide to Creating a Janitorial Checklist.) So what are the different types Read more…
We’ve talked to so many janitorial teams who thought they were doing a great job . . . only to find out their client was actually unhappy with the cleaning quality. (In fact, that’s why some of our clients seek out OrangeQC in the first place.) On the flip side, Read more…
One of the most important decisions you can make for your janitorial team is which type of rating to use on your inspection forms. It’s a simple choice, but it affects the quality of data you get from your inspections . . . and how long they take to complete. Read more…
APPA’s Custodial Service Levels can be tricky to really understand. You may have heard them referred to by many different names: “levels of cleanliness,” “levels of clean,” “custodial staffing levels,” “custodial staffing standards,” “APPA maintenance matrix,” or “appearance levels,” just to name a few. The levels are a rating system Read more…
