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Why All Cleaning Teams Need a Quality Plan Now

The COVID-19 pandemic has taken all of us in surprising new directions. As we at OrangeQC have talked with our teams, interviewed industry experts, and listened in on webinars, one theme has constantly come up: the increasingly prominent role of janitorial services. That theme came up again when we spoke with Judy Gillies, president of The Surge Group, earlier this month. “This pandemic has actually highlighted how important cleaning is,” says Judy. “We’ve never been Read more…

By Rachel Matuch, ago

What is ISSA CIMS? Is Certification Worth It?

CIMS (short for Cleaning Industry Management Standards) is an ISSA-run certification that awards effective, efficient cleaning teams. Certified teams have to meet a long list of criteria across a range of areas, from quality systems to health and safety. We’ve talked to teams wondering if CIMS certification is worth it, what the benefits are, and what they need to do to prepare. To help answer those questions, we called up Lance Witschen, a CIMS assessor Read more…

By Rachel Matuch, ago
Woman working on laptop at tall counter

Software + Tips for Janitorial and Field Service Teams Working Remotely

The whole world has turned to remote work like never before, and that includes janitorial and field service teams. We’ve talked to many BSCs who have eliminated or downsized their office HQ . . . and even among those who haven’t, their clients aren’t coming in for meetings. So how can janitorial and facilities teams adapt to the new norm as they work in the field or remotely, rather than coming back to the office? Read more…

By Rachel Matuch, ago
gloved hand wiping counter

Janitorial Teams, It’s Time to Shine with Better Communication

Janitorial and facilities teams have always been behind the scenes, doing their best to keep things clean and healthy. For better or worse, many people in the industry only feel their hard work is noticed if there’s a problem. But as the world begins to reopen during the COVID-19 pandemic, people in the general public are suddenly interested in cleaning and disinfection like never before. People walking into any building want to know: Is this Read more…

By Rachel Matuch, ago

Harnessing the Power (and Avoiding the Pitfalls) of Cellular Data and GPS

GPS and cellular data technology can be a huge advantage for teams in the field, where there isn’t always access to WiFi. However, there are considerations around privacy, compensation, and property you’ll need to think through. So how do you reap the benefits mobile technology while minimizing the downsides? It’s something we’ve thought about quite a lot while developing OrangeQC! Over the years, we’ve been able to talk to teams around the world, hear their Read more…

By Rachel Matuch, ago

QC 101: How to Get More Business with a Great QC System

This is the final article in our series on improving your quality control process. Just to review, so far, we’ve talked about: Why do QC, and how great inspections = happy customers How to build a great inspection form and develop the right rating system Four steps to set your inspectors up for success As promised, today we’ll cover how to use your quality control process to sell your services. Yep, this is the payoff Read more…

By Rachel Matuch, ago
Image of a spiral staircase by Maxime Lebrun

QC 101: Four Steps to Set Your Inspectors Up for Success

Welcome to the third part of our Quality Control 101 series! In our previous two articles, we explored why it’s important to track quality through inspections and how to create your own inspections. Today, we’ll look at who performs the inspections. We’ve outlined four key steps to making sure your inspectors (whether that’s you or your employees) do a great job. 1. Decide who’s owning inspections. If you’re the owner of a smaller company, you’ll Read more…

By Rachel Matuch, ago
Woman looking down at tablet in a clean building. Photo by Emmy E from Pexels.

QC 101: How to Build a Great Inspection Form and Develop the Right Rating System

In our last article, we went over why quality control and inspections are so important to janitorial businesses. Today, we’ll talk about how to build an inspection that helps you track your quality, get the right feedback, and pounce on problems. We’ll wrap things up with a deep dive into the math behind determining unique percentages and scores for your team. Step 1: Make your list Inspections track the quality of the cleaning services you’re Read more…

By Rachel Matuch, ago

Quality Control 101: Why Bother (and How It Makes for Happy Customers)

Welcome to the first part of our Quality Control 101 series! Whether you’re just getting started with janitorial/facilities quality control or are an old pro looking to revisit the foundational building blocks, this series will give you a well-rounded foundation for QC. So let’s dive in. Why have a great quality control program? Quality control is checking a sample of a product or service against the standards of how it should look. For janitorial services, Read more…

By Rachel Matuch, ago
Seats in a campus lecture hall

How to Convert APPA Scores to Percentages + Conversion Tool Download

This is the million-dollar question among those who use APPA’s levels of clean scoring system. Teams who use APPA scores want to know which scores map to which percentages — and how to convert between the two. The short (and sometimes frustrating) answer is: There is no official answer. You can pretty much decide for yourself. But . . . we’re not going to leave you hanging. There’s more you should know before you create Read more…

By Rachel Matuch, ago