This is the final article in our series on improving your quality control process. Just to review, so far, we’ve talked about: Why do QC, and how great inspections = happy customers How to build a great inspection form and develop the right rating system Four steps to set your Read more…
Welcome to the third part of our Quality Control 101 series! In our previous two articles, we explored why it’s important to track quality through inspections and how to create your own inspections. Today, we’ll look at who performs the inspections. We’ve outlined four key steps to making sure your Read more…
In our last article, we went over why quality control and inspections are so important to janitorial businesses. Today, we’ll talk about how to build an inspection that helps you track your quality, get the right feedback, and pounce on problems. We’ll wrap things up with a deep dive into Read more…
Welcome to the first part of our Quality Control 101 series! Whether you’re just getting started with janitorial/facilities quality control or are an old pro looking to revisit the foundational building blocks, this series will give you a well-rounded foundation for QC. So let’s dive in. Why have a great Read more…
This is the million-dollar question among those who use APPA’s levels of clean scoring system. Teams who use APPA scores want to know which scores map to which percentages — and how to convert between the two. The short (and sometimes frustrating) answer is: There is no official answer. You Read more…
One inspector goes through an office and rates the carpets as a 3. Another comes through and gives them a 4. That might not seem like a big problem — but it is. It means you can’t trust that your data is telling the truth about your quality. Quality control Read more…
Mark Heller is the president of Hygiene Performance Solutions, a consulting and coaching firm. He works with hospitals, long-term care facilities, and other organizations to help them improve their cleaning and disinfecting processes. His experience as a healthcare executive — and advising other organizations — gives him incredible insight into the Read more…
We’ve talked to so many janitorial teams who thought they were doing a great job . . . only to find out their client was actually unhappy with the cleaning quality. (In fact, that’s why some of our clients seek out OrangeQC in the first place.) On the flip side, Read more…
Want to improve your cleaning quality? Need to know how things are really going on-site — over time, without bias? Janitorial inspections are the key. First: What are janitorial quality control inspections, and why do them? At their most basic, a janitorial or facility inspection is an evaluation of the Read more…
One of the most important decisions you can make for your janitorial team is which type of rating to use on your inspection forms. It’s a simple choice, but it affects the quality of data you get from your inspections . . . and how long they take to complete. Read more…
