Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, Read more…
We recently wrote about questions facilities teams should ask when choosing a software vendor. These questions are helpful when looking at any kind of vendor, whether that’s time-tracking software, a bidding app, or all-in-one janitorial tools. To demonstrate what we mean, we’re going to dive deep into our own software Read more…
The technology your team uses has a huge impact on the day-to-day work experience. After all, there’s nothing more frustrating than a broken tool — and that’s just as true for a janitorial app as it is for an electrostatic sprayer. Thoughtful selection during the software shopping process can save Read more…
A bid walk-through checklist helps the bid walk-through process go more smoothly and helps increase your chances of winning the contract. That’s because having a walk-through checklist gives you an advantage over your competitors. It’s your opportunity to introduce yourself and to exhibit your professionalism to potential clients. Companies looking Read more…
This past year certainly threw a learning curve at professionals within the janitorial and facilities industries. We saw our teams work so hard to keep up with an ever-changing situation (rising to its Dixie Cup moment, if you will). Even as we move into 2021, with some of the same Read more…
Kevin Leland, the CEO of Halo, recently wrote an article on How Dixie Cups became the breakout star of the 1918 pandemic for FastCompany. It’s a fascinating read that chronicles the invention of Dixie Cups, which failed to catch on much during the first 10 years of business . . Read more…
Return-to-work plans lay out the procedures and policies you’ve put in place to make sure your employees can return to work during the COVID-19 pandemic with as much safety as possible. Cleaning teams need two kinds of return-to-work plans in place: one for their client or organization, the other for Read more…
CIMS (short for Cleaning Industry Management Standards) is an ISSA-run certification that awards effective, efficient cleaning teams. Certified teams have to meet a long list of criteria across a range of areas, from quality systems to health and safety. We’ve talked to teams wondering if CIMS certification is worth it, Read more…
The whole world has turned to remote work like never before, and that includes janitorial and field service teams. We’ve talked to many BSCs who have eliminated or downsized their office HQ . . . and even among those who haven’t, their clients aren’t coming in for meetings. So how Read more…
Janitorial and facilities teams have always been behind the scenes, doing their best to keep things clean and healthy. For better or worse, many people in the industry only feel their hard work is noticed if there’s a problem. But as the world begins to reopen during the COVID-19 pandemic, Read more…
