One inspector goes through an office and rates the carpets as a 3. Another comes through and gives them a 4. That might not seem like a big problem — but it is. It means you can’t trust that your data is telling the truth about your quality. Quality control Read more…
Mark Heller is the president of Hygiene Performance Solutions, a consulting and coaching firm. He works with hospitals, long-term care facilities, and other organizations to help them improve their cleaning and disinfecting processes. His experience as a healthcare executive — and advising other organizations — gives him incredible insight into the Read more…
Kathy Patton has a unique job in the custodial industry: she’s the Business Development Coordinator for the Contract Services Division of Licking/Knox Goodwill Industries, Inc. (That’s right, Goodwill offers custodial services — more on that in a minute.) Kathy’s prior experience in the technology industry, along with the special population Read more…
Judy Gillies is the president of The Surge Group, a cleaning consulting company in Toronto. She’s a CPA who has found the jump from finance to janitorial a natural fit. “Cleaning is a lot about numbers,” she says. When businesses ignore that, they do so at their own peril. Today, Read more…
We work with all sorts of cleaning, janitorial, and maintenance teams here at OrangeQC. They range from small, family-run businesses where the boss makes the coffee to huge BSCs that employ hundreds of people to clean entire airports. There’s one crucial thing that every business we work with has to Read more…
Every janitorial team faces challenges — and the occasional crisis. It’s not a question of if, but when. Today, we’re looking at how to deal with three common problems that can send a cleaning business into full-out panic mode. The problem: A big client is unhappy and threatens to leave. Read more…
We have a rule here at OrangeQC. We never say “We don’t have time for that.” Instead, we force ourselves to admit the truth: “It’s not a priority.” This simple swap, popularized by a Wall Street Journal article, keeps us honest. In work (and life), a lot demands our attention. Read more…
Recently, the OrangeQC team made the switch to a new help desk software due to unforeseen circumstances with our existing provider. Our old vendor was acquired by a larger company and we found they were taking the software in a direction that didn’t align with our needs.
Luckily, we had an established contingency plan in case one of our vendor partnerships failed.
Happy 7th Birthday OrangeQC!
This month of April, seven short years ago, marks the birth of OrangeQC and we’ve come quite a way since our humble beginnings. Throughout the years we’ve met with thousands of teams all over the world; we’ve empowered world-class organizations and put smiles on our customers’ faces; we’ve iterated, improved and learned quite a few lessons along the way.
