This past year certainly threw a learning curve at professionals within the janitorial and facilities industries. We saw our teams work so hard to keep up with an ever-changing situation (rising to its Dixie Cup moment, if you will). Even as we move into 2021, with some of the same Read more…
Kevin Leland, the CEO of Halo, recently wrote an article on How Dixie Cups became the breakout star of the 1918 pandemic for FastCompany. It’s a fascinating read that chronicles the invention of Dixie Cups, which failed to catch on much during the first 10 years of business . . Read more…
Return-to-work plans lay out the procedures and policies you’ve put in place to make sure your employees can return to work during the COVID-19 pandemic with as much safety as possible. Cleaning teams need two kinds of return-to-work plans in place: one for their client or organization, the other for Read more…
The COVID-19 pandemic has taken all of us in surprising new directions. As we at OrangeQC have talked with our teams, interviewed industry experts, and listened in on webinars, one theme has constantly come up: the increasingly prominent role of janitorial services. That theme came up again when we spoke Read more…
CIMS (short for Cleaning Industry Management Standards) is an ISSA-run certification that awards effective, efficient cleaning teams. Certified teams have to meet a long list of criteria across a range of areas, from quality systems to health and safety. We’ve talked to teams wondering if CIMS certification is worth it, Read more…
The whole world has turned to remote work like never before, and that includes janitorial and field service teams. We’ve talked to many BSCs who have eliminated or downsized their office HQ . . . and even among those who haven’t, their clients aren’t coming in for meetings. So how Read more…
Janitorial and facilities teams have always been behind the scenes, doing their best to keep things clean and healthy. For better or worse, many people in the industry only feel their hard work is noticed if there’s a problem. But as the world begins to reopen during the COVID-19 pandemic, Read more…
GPS and cellular data technology can be a huge advantage for teams in the field, where there isn’t always access to WiFi. However, there are considerations around privacy, compensation, and property you’ll need to think through. So how do you reap the benefits mobile technology while minimizing the downsides? It’s Read more…
This is the final article in our series on improving your quality control process. Just to review, so far, we’ve talked about: Why do QC, and how great inspections = happy customers How to build a great inspection form and develop the right rating system Four steps to set your Read more…
Welcome to the third part of our Quality Control 101 series! In our previous two articles, we explored why it’s important to track quality through inspections and how to create your own inspections. Today, we’ll look at who performs the inspections. We’ve outlined four key steps to making sure your Read more…
