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What is a Process Compliance Audit?

A process compliance audit ensures that the things you can’t see are being properly cleaned and disinfected. It helps get your entire team on the same page. Additionally, it’s a step you can take to assure your clients that you’re cleaning effectively. “Product plus process” This quote from a webinar held by Ecolab sums up the importance of inspecting the process: “In addition to making sure you’re using the right disinfectant, the CDC is also Read more

By Rachel Matuch, ago
Sparkler image by Tessa Rampersad

The Latest on What’s New (and What’s Next) from OrangeQC

As 2022 winds down, we’re celebrating a great year for OrangeQC. We’ve rolled out some new features we’re really proud of and gotten to hear from teams using the technology in incredible ways. We’re finishing the year strong with improvements to give teams more power and control over how they use OrangeQC. Improved Ticket Automations Ticket automations can now triage new inbound ticket emails by automatically assigning the emails to the right location. The system Read more

By Rachel Matuch, ago

What is Skytrax and How Do Aviation Teams Prepare for Audits?

Skytrax audits are a familiar concern for those who work in the aviation and airline industry. During the COVID-19 pandemic, many travelers have relied even more heavily on the ratings and insights the service offers to distinguish which airports and airlines will be safest. What is Skytrax, how does auditing work, and how can teams most effectively prepare for a visit from a Skytrax inspector? We’re going to dive into these questions. What is Skytrax? Read more

By Rachel Matuch, ago

How the Port Authority’s Service Delivery Unit Manages Customer Experience at World-Class Airports

Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City.  So how can airports make the traveling experience a positive one? When ongoing construction was causing woes for travelers at LaGuardia airport, the Port Authority of New York and New Jersey created the Service Delivery Unit to Read more

By Rachel Matuch, ago

What are Customer Experience (CX) Inspections?

Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, we’re taking a deep dive into these customer-focused inspections to explore how they work, how to use them effectively, and how to act on the Read more

By Rachel Matuch, ago
Decorative image of fireworks

2021 Milestones and What’s Ahead for OrangeQC in 2022

Great app development always comes back to the importance of thoughtful, useful, and intuitive updates. From marquee new features to regular maintenance, that behind-the-scenes work is crucial to keeping our janitorial inspection tools running smoothly. Over the past few months, we’ve reflected on how to choose a good software vendor partner, as well as our own philosophy on software and app development. The new year gives us a chance to consider how we deliver on Read more

By Rachel Matuch, ago
Matt Gornick, founder of OrangeQC, talks with Judy Gillies, president of The Surge Group

How We Answer These 6 Common Questions for Software Vendors

We recently wrote about questions facilities teams should ask when choosing a software vendor. These questions are helpful when looking at any kind of vendor, whether that’s time-tracking software, a bidding app, or all-in-one janitorial tools. To demonstrate what we mean, we’re going to dive deep into our own software and take a look at how we’d answer those same questions here at OrangeQC. We hope this gives you a good picture of how to Read more

By Rachel Matuch, ago

6 Most Important Questions to Ask When Choosing a Software Vendor

The technology your team uses has a huge impact on the day-to-day work experience. After all, there’s nothing more frustrating than a broken tool — and that’s just as true for a janitorial app as it is for an electrostatic sprayer. Thoughtful selection during the software shopping process can save your whole team time, frustration, and money later. These questions will help guide your search towards a high-quality software that fits your team’s needs. Question Read more

By Rachel Matuch, ago
Photo of a building at the University of Chicago by Alisa Anton on Unsplash

APPA Survey Reveals How Educational Facilities Teams are Preparing for Fall 2021

As summer winds on, higher education is preparing for a fall like none other: the first time most colleges and universities plan to resume full in-person learning. According to a recent APPA survey, 100% of respondents plan on returning to either a fully reopened campus or hybrid, partially-open model for the fall. This means that after a year and a half of constantly changing plans and emerging (and sometimes conflicting) guidance, many facilities teams are Read more

By Rachel Matuch, ago