This is the final article in our series on improving your quality control process. Just to review, so far, we’ve talked about: Why do QC, and how great inspections = happy customers How to build a great inspection form and develop the right rating system Four steps to set your Read more…
Welcome to the third part of our Quality Control 101 series! In our previous two articles, we explored why it’s important to track quality through inspections and how to create your own inspections. Today, we’ll look at who performs the inspections. We’ve outlined four key steps to making sure your Read more…
In our last article, we went over why quality control and inspections are so important to janitorial businesses. Today, we’ll talk about how to build an inspection that helps you track your quality, get the right feedback, and pounce on problems. We’ll wrap things up with a deep dive into Read more…
Welcome to the first part of our Quality Control 101 series! Whether you’re just getting started with janitorial/facilities quality control or are an old pro looking to revisit the foundational building blocks, this series will give you a well-rounded foundation for QC. So let’s dive in. Why have a great Read more…
This is the million-dollar question among those who use APPA’s levels of clean scoring system. Teams who use APPA scores want to know which scores map to which percentages — and how to convert between the two. The short (and sometimes frustrating) answer is: There is no official answer. You Read more…
One inspector goes through an office and rates the carpets as a 3. Another comes through and gives them a 4. That might not seem like a big problem — but it is. It means you can’t trust that your data is telling the truth about your quality. Quality control Read more…
It’s amazing what photos can do for janitorial and facilities inspections. There’s just no better way to capture the conditions on-site, get examples to share with your team, and ensure that problems have been fixed. Plus, they’re fast! On the flip side, not every inspection needs a photo. Knowing when Read more…
Kathy Patton has a unique job in the custodial industry: she’s the Business Development Coordinator for the Contract Services Division of Licking/Knox Goodwill Industries, Inc. (That’s right, Goodwill offers custodial services — more on that in a minute.) Kathy’s prior experience in the technology industry, along with the special population Read more…
We talk a good deal about quality control in the janitorial business, but we’ve found that many teams skip past a key step: setting goals. We’re going to dive into the why and how of setting goals for your janitorial team to improve your business. Why create janitorial quality control Read more…
By now, you probably know that janitorial or facility inspections are the key to getting a realistic picture of how things are going at your facilities. (If this doesn’t sound familiar, be sure to check out our Definitive Guide to Creating a Janitorial Checklist.) So what are the different types Read more…
