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inspections

Aviation Facilities

How the Port Authority’s Service Delivery Unit Manages Customer Experience at World-Class Airports

Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City.  So how can airports make the traveling experience a positive one? When Read more…

By Rachel Matuch, 1 yearMarch 28, 2022 ago
Janitorial Inspections

What are Customer Experience (CX) Inspections?

Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, Read more…

By Rachel Matuch, 1 yearMarch 5, 2022 ago
Client Relationships

QC 101: How to Get More Business with a Great QC System

This is the final article in our series on improving your quality control process. Just to review, so far, we’ve talked about: Why do QC, and how great inspections = happy customers How to build a great inspection form and develop the right rating system Four steps to set your Read more…

By Rachel Matuch, 3 yearsJune 29, 2020 ago
Janitorial Inspections

Quality Control 101: Why Bother (and How It Makes for Happy Customers)

Welcome to the first part of our Quality Control 101 series! Whether you’re just getting started with janitorial/facilities quality control or are an old pro looking to revisit the foundational building blocks, this series will give you a well-rounded foundation for QC. So let’s dive in. Why have a great Read more…

By Rachel Matuch, 3 yearsJune 11, 2020 ago
Janitorial Inspections

How Scheduling Inspections Gives Your Team an Edge

Imagine you’re on the phone with a prospective employee, trying to find a good time for an interview. They throw out some dates, and you check to make sure you’re free. Once you pick a time, you jot it down — whether it’s on your calendar, your phone, or a Read more…

By Rachel Matuch, 5 yearsFebruary 27, 2018 ago
OrangeQC LLC

19630 Governors Hwy. Suite 2
Flossmoor, IL 60422

+1 (312) 470-2295
info@orangeqc.com

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